I suggest you to check if your computer is compatible for installing Windows I don’t even use any free Software except from Hardware manufacturers. Javascript is disabled in this browser. Select your operating system and version , Change Detected operating system: This could take up to 3 minutes, depending on your computer and connection speed.

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Still it is the same problem persists. Please wait while we process your request. Any warranty support needed would be completed by the reseller that sold the product. Product has been exchanged: Please use the product number and serial numbers of the new product to validate warranty status.

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In reply to Nyima Yonten’s post on June 14, Sorry this didn’t help. Sivaswami Created on June 8, I recommend you to install the scanner driver in compatibility mode.

HP Scanjet G3010 Scanner – Product Specifications

Javascript is disabled in this browser. Let HP identify any out-of-date or missing drivers and software. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved.


What is the make and model of the computer? No software or drivers are available for this product with the selected operating system.

How satisfied are you with this response? This page requires Javascript. Am sorry to say that all the steps you have now prescribed have elsewhere in Community given and I tried not once but more than 3 times doing the same. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. But I cannot operate it from the scanje as all Desktop shortcuts for the scanner is vanished.

HP Scanjet G Photo Scanner User Guides | HP® Customer Support

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This product was sold by a reseller. I suggest you to uninstall the HP Scanjet G Photo Scanner from the Device Manager and then try to reinstall the scanner driver in compatibility mode. Please enter a Product Number to complete the request. Both sanjet to be purchased not free.

HP Scanjet G Scanner – Product Specifications | HP® Customer Support

Tech support scams are an industry-wide issue where scammers attempt to trick scanjer into paying for unnecessary technical support services. Select all Deselect all.

Try to try to use the scanner on the computer. This tool applies to Microsoft Windows PC’s only. Sivaswami’s post on June 14, Please verify your product is powered on and connected, then try again in a few minutes.